Last updated: 21 Aug 2026

Grievance Redressal & Contact

If something about your experience with livi.art hasn't gone the way it should — a reservation, a shipment, a payment, anything — we want to hear it directly, and we'll respond in kind.

Registered Business Details

  • Entity: Sevenstonez Inc (Ahangaram)
  • Registered Address: Plot no.A4, TF1, 3rd floor, Iswaraya Ozone Bay apartment, 58th street, Thiruvalluvar Nagar, Thiruvanmiyur, Chennai 600 041
  • Business Registration No.: TN-02-0047279

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Rules, 2021, the following person is designated to receive and address complaints:

What to Include in a Complaint

To help us resolve things quickly, please include:

  • your name and the email or WhatsApp number used for your reservation,
  • a description of the issue,
  • your reservation or order reference, if applicable,
  • any relevant photos (for shipping/damage issues).

Response Timeline

  • We will acknowledge receipt of your complaint within 48 hours.
  • We aim to resolve or provide a substantive response within 15–30 days, depending on the nature of the issue (a customs-related delay, for instance, may take longer to resolve than a billing question, since it involves a third-party authority).

General Contact

For anything that isn't a formal complaint — a question about a work, a reservation, shipping, or simply wanting to talk before you decide — reach us at:

Email: you@livi.art

We read and respond to these ourselves. There is no support queue standing between you and us.